Member Policies

 

 

Hospitality, Integrity and Excellence are 3 values that are very import to us. So when welcoming you we want to make sure our relationship starts out right and you are aware of some key facts.

1. Hours

a. Hours and days of usage shall be subject to reasonable changes at the sole discretion of Fitness Connection. Hours and amenities vary by location. Please view the specific location of your interest on this website to see gym, kids' club and class hours and schedules

b. In order to insure that Fitness Connection facilities are properly maintained Fitness Connection reserves the right to temporarily close for not more than one week at any time during the year. Fitness Connection may be closed on legal holidays and for certain promotions.

2. Age limits – You and your family’s safety is a top priority for us!

a. Ages 18 and older – can sign a contract and workout by themselves.

b. Ages 16 – 17 – parent must sign contract and they can work out by themselves

c. Ages 12 – 15 – parent must sign contract and they have to work out and be with a parent or a trainer at all times

d. Ages 11 and below – not able to work out unless with a special class.

e. Children of 5 years or greater cannot go in the opposite gender locker room, but may use the family locker rooms where available

3. Guest Policy – We want your friends to come have a safe workout with you while other members enjoy the services for which they are paying

a. A member may bring a guest to Fitness Connection every day for a workout with a prearranged pass. The same guest may only use the facility once in a 4 month period and only 3 times per year. The guest must be a local resident, at least 18 years of age and must provide a valid driver's license from the state in which the gym is located.

b. All guests must sign a waiver before working out All Locations: Guests are allowed in the club from 8:00AM – 10:00PM. Guest may not use the basketball or racquetball courts.

c. Daily Fees: $15.00

4. Membership Check In: Safety and integrity are important to us!

a. Membership cards: Fitness Connection reserves the right to insure new membership cards to replace member's existing membership card and requires a member to present new membership card for admittance to Fitness Connection. Fitness Connection has the right to require a second form of identification with current picture such as a driver's license, if they deem it necessary. Members agree that the use of their membership card by anyone other than the person named hereon is prohibited and the card will be confiscated. Member also agrees that if he or she allows anyone else to use their membership card, he/she will pay $100.00 to get the confiscated card back.

b. Pictures: we require that we take a picture of you to help make the check-in process quicker, easier and helps us protect our members

5. Billing Related Items

1. Although we do our agreement signatures electronically, you can read a paper copy of our agreement before signing. Please make sure that you get a printed copy of your signed agreement before you leave.

2. There is an annual fee that we bill once per year. The bill date is dependent upon when you get started with us and your agreement will have these details

3. We automatically bill you monthly through a billing company named Jonas Fitness in NC Raleigh and TX and ABC Financial in NC Charlotte and NC Greenville and Nevada

4. Some of our service agreements have an obligation period where you are committing to the service relationship for more than just 30 days, please see your agreement for details

5. Late fees are assessed for any past due invoices. Please keep your billing information with us updated to minimize this from happening. We will need working billing information at least a week prior to your billing date. You can update your information with us at the store or by contacting our customer service team (see Contact Us page).

6. Cancellation – We are sad to see you go and hopeful you will return. Our goal is to make sure we finish the relationship correctly so we do require 30 days written notice for your protection and ours. Please see the Contact Us page for a link to accomplish this

7. Valuables

a. Fitness Connection is not responsible for lost or damaged articles inside or outside of the facility.

b. Please secure your valuables in a locker and do not leave them visible inside your car

c. Lockers are provided on a per visit basis; locks that are not removed will be opened by Fitness Connection Management and the items left will be donated to a charity of Fitness Connection's choosing and/or discarded.

8. Workout behavior and etiquette – Please help us make everyone feel welcome and comfortable when working out!

a. No dropping weights

b. No excessive noise when lifting

c. Be courteous to other members, share the equipment and re-rack the equipment you use

d. Use a spotter

e. Chalk is not permitted

f. Wipe down equipment after use

g. Must be fully clothed, including athletic footwear. No opened toed shoes

h. Appropriate behavior and language is expected (no profanity)

i. No gym/workout bags, purses, motorcycle helmets etc. on the workout floor

j. Personal workout equipment is not allowed

k. No personal training is allowed/authorized inside facilities unless administered by Fitness Connection (in NC, Houston TX and NV) or UBF staff (in Dallas TX).

l. Must adhere to the manufacturer's warnings and instructions for any equipment you use

m. No cell phone use on the workout floor, cardio area, locker rooms or group exercise studios

9. Basketball Court

a. No bullying, physical contact, pushing or fighting at any time is tolerated.

b. All games must be played half court

c. Any violations of the above rules will result in your membership being revoked.

d. At Fitness Connection Management's discretion, we reserve the right to close the basketball court in order to maintain order and safety.

e. We also reserve the right to close the basketball court for a special prearranged class or session

10. Fit Flix – remember, just like at the movie theaters, others want to enjoy the show!

a. Usage of cell phones is prohibited.

b. Please be courteous to other members by keeping conversations to a minimum.

11. Kids' Club – Your kid’s safety is very important to us!

a. Member must be the parent or legal guardian to have child(ren) in the facility (proof of guardianship will be required)

b. Members must provide their membership card and a valid State issued photo ID to sign child(ren) in/out of Kid's Club, each visit.

c. Parents/legal guardians must stay in the facility while a child is signed into the Kid's Club.

d. The same parent/legal guardian that signs in a child must be the one to sign them out.

e. All children signed into the facility must be a minimum of 3 months of age and a maximum of 12 years old

f. No sick children will be allowed in the Kid's club

g. No personal toys are to be brought into the Kids Club

h. Children may not be in the room without a Kid's Club attendant, and only during Kid's Club Operating Hours.

i. No Food/Drink allowed

j. Fitness Connection employees will page the parent to change diapers and assist children not "potty trained" in the rest room. Fitness Connection staff will not assist or accompany any child into the bathroom

k. Staff will not administer any medications to any children

l. Two hour time limit

m. * No bullying, physical contact, pushing, or fighting at any time is tolerated.

n. * Use of profanity is not tolerated.

o. Rules marked by asterisk (*) will result in Kid's Club privileges being revoked.

12. Tanning

a. Member must receive instruction from the staff as to where the manual termination switch is located

b. Member, if eighteen (18) years of age or younger, has presented to a Fitness Connection representative a written prescription from a medical physician specifying the need for tanning, the number of visits, and the exposure time per visit;

c. Member agrees to use protective eyewear throughout each tanning session; Failure to use the protective eyewear as specified herein may result in severe burns or long-term injury to the eyes

d. Medications or cosmetics may increase sensitivity to the ultraviolet radiation

e. Member should avoid overexposure to tanning beds; that overexposure can cause eye and skin injury and allergic reactions and that repeated exposure may cause premature aging of the skin and skin cancer

f. Member should consult a physician before using sunlamp or tanning equipment if Member is using medications or has a history of skin problems or believe to be especially sensitive to sunlight.

13. Sauna

a. Please do not pour any liquid on the rocks in the saunas

b. User is required to a bathing suit or wrapped in a towel

14. The circulating or posting of a petition, notice, circular or statement of any kind is prohibited in or near Fitness Connection's facilities, unless such a document is first submitted and approved by the management of Fitness Connection.

15. All retail sales (concessions, clothes, accessories) are final

16. No smoking or drugs permitted

17. No bicycles permitted inside of lobby or building

18. Violation of these rules can lead to termination of your membership privileges

19. Inclement Weather Policy – please check our social media sites for these notices

 

 

Hospitality, Integrity and Excellence are 3 values that are very import to us. So when welcoming you we want to make sure our relationship starts out right and you are aware of some key facts.

1. Hours

a. Hours and days of usage shall be subject to reasonable changes at the sole discretion of Fitness Connection. Hours and amenities vary by location. Please view the specific location of your interest on this website to see gym, kids' club and class hours and schedules

b. In order to insure that Fitness Connection facilities are properly maintained Fitness Connection reserves the right to temporarily close for not more than one week at any time during the year. Fitness Connection may be closed on legal holidays and for certain promotions.

2. Age limits – You and your family’s safety is a top priority for us!

a. Ages 18 and older – can sign a contract and workout by themselves.

b. Ages 16 – 17 – parent must sign contract and they can work out by themselves

c. Ages 12 – 15 – parent must sign contract and they have to work out and be with a parent or a trainer at all times

d. Ages 11 and below – not able to work out unless with a special class.

e. Children of 5 years or greater cannot go in the opposite gender locker room, but may use the family locker rooms where available

3. Guest Policy – We want your friends to come have a safe workout with you while other members enjoy the services for which they are paying

a. A member may bring a guest to Fitness Connection every day for a workout with a prearranged pass. The same guest may only use the facility once in a 4 month period and only 3 times per year. The guest must be a local resident, at least 18 years of age and must provide a valid driver's license from the state in which the gym is located.

b. All guests must sign a waiver before working out All Locations: Guests are allowed in the club from 8:00AM – 10:00PM. Guest may not use the basketball or racquetball courts.

c. Daily Fees: $15.00

4. Membership Check In: Safety and integrity are important to us!

a. Membership cards: Fitness Connection reserves the right to insure new membership cards to replace member's existing membership card and requires a member to present new membership card for admittance to Fitness Connection. Fitness Connection has the right to require a second form of identification with current picture such as a driver's license, if they deem it necessary. Members agree that the use of their membership card by anyone other than the person named hereon is prohibited and the card will be confiscated. Member also agrees that if he or she allows anyone else to use their membership card, he/she will pay $100.00 to get the confiscated card back.

b. Pictures: we require that we take a picture of you to help make the check-in process quicker, easier and helps us protect our members

5. Billing Related Items

1. Although we do our agreement signatures electronically, you can read a paper copy of our agreement before signing. Please make sure that you get a printed copy of your signed agreement before you leave.

2. There is an annual fee that we bill once per year. The bill date is dependent upon when you get started with us and your agreement will have these details

3. We automatically bill you monthly through a billing company named Jonas Fitness in NC Raleigh and TX and ABC Financial in NC Charlotte and NC Greenville and Nevada

4. Some of our service agreements have an obligation period where you are committing to the service relationship for more than just 30 days, please see your agreement for details

5. Late fees are assessed for any past due invoices. Please keep your billing information with us updated to minimize this from happening. We will need working billing information at least a week prior to your billing date. You can update your information with us at the store or by contacting our customer service team (see Contact Us page).

6. Cancellation – We are sad to see you go and hopeful you will return. Our goal is to make sure we finish the relationship correctly so we do require 30 days written notice for your protection and ours. Please see the Contact Us page for a link to accomplish this

7. Valuables

a. Fitness Connection is not responsible for lost or damaged articles inside or outside of the facility.

b. Please secure your valuables in a locker and do not leave them visible inside your car

c. Lockers are provided on a per visit basis; locks that are not removed will be opened by Fitness Connection Management and the items left will be donated to a charity of Fitness Connection's choosing and/or discarded.

8. Workout behavior and etiquette – Please help us make everyone feel welcome and comfortable when working out!

a. No dropping weights

b. No excessive noise when lifting

c. Be courteous to other members, share the equipment and re-rack the equipment you use

d. Use a spotter

e. Chalk is not permitted

f. Wipe down equipment after use

g. Must be fully clothed, including athletic footwear. No opened toed shoes

h. Appropriate behavior and language is expected (no profanity)

i. No gym/workout bags, purses, motorcycle helmets etc. on the workout floor

j. Personal workout equipment is not allowed

k. No personal training is allowed/authorized inside facilities unless administered by Fitness Connection (in NC, Houston TX and NV) or UBF staff (in Dallas TX).

l. Must adhere to the manufacturer's warnings and instructions for any equipment you use

m. No cell phone use on the workout floor, cardio area, locker rooms or group exercise studios

9. Basketball Court

a. No bullying, physical contact, pushing or fighting at any time is tolerated.

b. All games must be played half court

c. Any violations of the above rules will result in your membership being revoked.

d. At Fitness Connection Management's discretion, we reserve the right to close the basketball court in order to maintain order and safety.

e. We also reserve the right to close the basketball court for a special prearranged class or session

10. Fit Flix – remember, just like at the movie theaters, others want to enjoy the show!

a. Usage of cell phones is prohibited.

b. Please be courteous to other members by keeping conversations to a minimum.

11. Kids' Club – Your kid’s safety is very important to us!

a. Member must be the parent or legal guardian to have child(ren) in the facility (proof of guardianship will be required)

b. Members must provide their membership card and a valid State issued photo ID to sign child(ren) in/out of Kid's Club, each visit.

c. Parents/legal guardians must stay in the facility while a child is signed into the Kid's Club.

d. The same parent/legal guardian that signs in a child must be the one to sign them out.

e. All children signed into the facility must be a minimum of 3 months of age and a maximum of 12 years old

f. No sick children will be allowed in the Kid's club

g. No personal toys are to be brought into the Kids Club

h. Children may not be in the room without a Kid's Club attendant, and only during Kid's Club Operating Hours.

i. No Food/Drink allowed

j. Fitness Connection employees will page the parent to change diapers and assist children not "potty trained" in the rest room. Fitness Connection staff will not assist or accompany any child into the bathroom

k. Staff will not administer any medications to any children

l. Two hour time limit

m. * No bullying, physical contact, pushing, or fighting at any time is tolerated.

n. * Use of profanity is not tolerated.

o. Rules marked by asterisk (*) will result in Kid's Club privileges being revoked.

12. Tanning

a. Member must receive instruction from the staff as to where the manual termination switch is located

b. Member, if eighteen (18) years of age or younger, has presented to a Fitness Connection representative a written prescription from a medical physician specifying the need for tanning, the number of visits, and the exposure time per visit;

c. Member agrees to use protective eyewear throughout each tanning session; Failure to use the protective eyewear as specified herein may result in severe burns or long-term injury to the eyes

d. Medications or cosmetics may increase sensitivity to the ultraviolet radiation

e. Member should avoid overexposure to tanning beds; that overexposure can cause eye and skin injury and allergic reactions and that repeated exposure may cause premature aging of the skin and skin cancer

f. Member should consult a physician before using sunlamp or tanning equipment if Member is using medications or has a history of skin problems or believe to be especially sensitive to sunlight.

13. Sauna

a. Please do not pour any liquid on the rocks in the saunas

b. User is required to a bathing suit or wrapped in a towel

14. The circulating or posting of a petition, notice, circular or statement of any kind is prohibited in or near Fitness Connection's facilities, unless such a document is first submitted and approved by the management of Fitness Connection.

15. All retail sales (concessions, clothes, accessories) are final

16. No smoking or drugs permitted

17. No bicycles permitted inside of lobby or building

18. Violation of these rules can lead to termination of your membership privileges

19. Inclement Weather Policy – please check our social media sites for these notices

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